- Replacement Policy
- Longway (Onetail Pvt. Ltd.) will provide a refund or replacement only if one is requested within 1 day of the receipt of your order and only under the conditions listed below.
- Wrong product received
- Damaged product received
- Under conditions 2 & 3, we will arrange for a reverse pickup. The refund or replacement will only be processed upon receipt & verification of the complete product with packaging & accessories. The cost of any missing or damaged items (including the box) apart from those notified by you, will be debited from the advance payment done & the remaining payment will be refunded. If a replacement is demanded, then the cost of any missing items needs to be paid in advance, prior to the shipment of the replacement product Under no condition will a refund or replacement be provided for any defect-free product, on the basis of look & feel or minor differences in shades, colors or sound quality.